FAQs

 

 

1. What are the shipping costs? We offer free shipping for all domestic and international orders. 

2. What's your return policy? We offer a hassle-free 90 day return and exchange policy including a 1 year money back guarantee with all purchases to ensure your satisfaction with every Oliver & Annis purchase. 

3. How can I contact Oliver & Annis customer support? For any assistance, our amazing customer service team is here to help. Reach out through the contact form on our website.

4. What materials are used in Oliver & Annis bags? We pride ourselves on using premium materials, including the highest quality PU leather, and other high-quality fabrics. Our bags are thoughtfully crafted to offer a perfect combination of luxury and durability.

5. How should I care for my Oliver & Annis bags? To maintain the longevity of your bag, avoid prolonged exposure to direct sunlight, extreme weather conditions, and moisture. Clean with a soft, damp cloth and store in a dust bag when not in use. Refer to the care guide included with your purchase for specific instructions.

6. Can I personalise or monogram my bag? Currently, we do not offer personalisation or monogramming services. However, we are exploring options to provide unique customisation in the future. Stay tuned for updates on personalised offerings.

7. How long will the 18k gold plating last?

All our jewellery is waterproof and lifetime non-tarnish guaranteed. We ensure this by using the highest quality 18k gold plating. 

8. How should I care for my 18k gold-plated jewellery?

To keep your jewellery looking its best:

  • Store your jewellery in a cool, dry place, preferably in a jewellery box or pouch.
  • Clean your jewellery gently with a soft cloth to remove any dust or residue.
  • Avoid wearing it during intense activities or when sleeping.

9. Can I wear my 18k gold-plated jewellery every day?

While our 18k gold-plated jewellery is durable, we recommend removing it during heavy physical activities, swimming, or sleeping, to prolong its lifespan and preserve its appearance.

10. How do I know my size for rings and bracelets?

We provide sizing guides on our product pages, but if you need further assistance, please feel free to reach out to our customer service team, and we will be happy to guide you through the sizing process.

 

11. What should I do if my package is missing?

95% of missing packages are found by following four simple steps.

  • Verify the shipping address for your order.
  • See if someone else accepted the delivery. Your family, neighbour or friends may have accepted the delivery for you. 
  •  Look around the delivery location for your package. The courier may have left the package in front of your letterbox, garage, front or back door, your window, or on the lawn. Check these places.


 

Thank you. The Oliver & Annis team.