FAQs

1. When will I receive my confirmation email?

You will receive your confirmation email with your order number instantly after placing an order.

2. When will I receive my shipping confirmation email with my tracking number?

You will receive your shipping confirmation email 2-4 business days after your purchase.

3. When should I expect to receive an item?

Our estimated delivery times are 7-12 days. Sometimes if we run low on stock due to a huge increase in sales our items come straight from our suppliers :) DUE TO THE CORONA VIRUS THEY MAY BE UNEXPECTED DELAYS. If you have any questions that cant be answered here please email us.

4. What happens if i want to return an item?

Please contact our customer service team through the "contact us" page on our website. 

5. When can I expect a response to my email?

Our office hours are 9-5 Monday - Friday. Any email sent outside of those times will be answered as soon as we get back into the office. This includes Facebook messages.

6. What happens if I only receive part of my full order?

Sometimes your items will be sent in separate parcels. Not to worry, your other items will be delivered the next day or 2.

info@oliverandannis.com

Tannery barn,

Church street,

Henfield,

West sussex

BN5 9NT

Thank you from the team.