FAQs

 

 

1. What are the shipping costs? We offer free shipping for all domestic and international orders. 

2. What's your return policy? We offer a hassle-free 90 day return and exchange policy including a 1 year money back guarantee with all purchases to ensure your satisfaction with every Oliver & Annis purchase. 

3. How can I contact Oliver & Annis customer support? For any assistance, our amazing customer service team is here to help. Reach out through the contact form on our website.

4. What makes Oliver & Annis purses unique? Oliver & Annis purses are distinguished by their contemporary designs, superior craftsmanship, and commitment to quality. Each purse is a testament to our dedication to style, functionality, and enduring elegance.

5. What materials are used in Oliver & Annis purses? We pride ourselves on using premium materials, including the highest quality PU leather, and other high-quality fabrics. Our purses are thoughtfully crafted to offer a perfect combination of luxury and durability.

6. How should I care for my Oliver & Annis purse? To maintain the longevity of your purse, avoid prolonged exposure to direct sunlight, extreme weather conditions, and moisture. Clean with a soft, damp cloth and store in a dust bag when not in use. Refer to the care guide included with your purchase for specific instructions.

7. Can I personalize or monogram my purse? Currently, we do not offer personalization or monogramming services. However, we are exploring options to provide unique customization in the future. Stay tuned for updates on personalized offerings.

8. How long will the 18k gold plating last?

All our jewelry is waterproof and lifetime non-tarnish guaranteed. We ensure this by using the highest quality 18k gold plating. 

9. How should I care for my 18k gold-plated jewelry?

To keep your jewelry looking its best:

  • Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch.
  • Clean your jewelry gently with a soft cloth to remove any dust or residue.
  • Avoid wearing it during intense activities or when sleeping.

10. Can I wear my 18k gold-plated jewelry every day?

While our 18k gold-plated jewelry is durable, we recommend removing it during heavy physical activities, swimming, or sleeping to prolong its lifespan and preserve its appearance.

11. How do I know my size for rings and bracelets?

We provide sizing guides on our product pages, but if you need further assistance, please feel free to reach out to our customer service team, and we will be happy to guide you through the sizing process.

 

12. What should I do if my package is missing?

95% of missing packages are found by following four simple steps.

  • Verify the shipping address for your order
  • See if someone else accepted the delivery Your family, neighbor or friends may have accepted the delivery for you If possible.
  •  Look around the delivery location for your package the courier may have left the package in front of your mailbox, garage, front or back door, your window, or on the lawn. Check these places.
  • Look for a notice of attempted delivery Order & shipping text message on your phone Order & shipping message in your AliExpress account Order & shipping message in your email inbox.


 

Thank you. The Oliver & Annis team.